Edwards is proud to showcase our HVAC ratings and reviews from satisfied customers and clients from around north Georgia!
If we don’t provide what you need and want, we’re not doing our job. Second, we work with the leader in home heating and cooling equipment, Carrier. Third, we train each employee to see your job through from start to finish, making sure the unit or system performs up to your expectations. Finally, we provide quick, professional service and complete service plans to keep your systems operating at peak efficiency. It’s all part of our tradition of service-assuring your complete satisfaction.
Hi, My name is Carlton Whitworth. I am President/CEO of Platinum Security & Investigations in Acworth which is my home office. My air conditioning went out on 6-29-13 and I contacted one company that advertised emergency service. It took those guys 6 hours to call me back. Well, I then turned around and called Edwards Heating and Air on Sunday 6-30-13. My phone call was returned within 15 minutes from Technician David Hosemann. I explained to him that my air was out and home was registering 86 degrees. David immediately fit me into the daily schedule and was at my home/office within several hours. David was an honest and outgoing person and went above and beyond the call of duty to get my air fixed and then took the time to troubleshoot everything to make sure my air conditioning unit was functioning properly. Now, my family is cool and these guys are even COOLER for fixing my air conditioning as fast they did and on a Sunday. The cost was also great for all they did. “Not Overcharged” like a lot of companies would do for weekend work. I will never call another Heat & Air Company for anything. Edwards Heating & Air will be the only one I call from now on. If you call someone else, then that’s your loss. Thanks for everything you did David!! Because of you Edwards Heating & Air will have a life long customer. Carlton”
We just recently had Edwards install two new AC’s and furnaces. We could not have been more thrilled with their professional service. The installers were extremely friendly and thorough. We were amazed at how well they cleaned up the areas that they had worked in. Dustin was really nice to work with from the first appointment through completion and payment. He worked with us to provide various options and then advised us on the best setup for our home. He was very attentive to our needs. Their service was top notch!
Not out to short change you!
I own a rental property, and a new home with two units. I have looked around and aroundI’ve looked at those “low cost” HVAC people. I keep coming back to Edwards. This is a family company. I had an issue with the recent freeze. They talked me how to fix it over the phone and saved me $$$ by not needing the OT/weekend service fee. I would recommend this company for your regular check-up and on any other HVAC needs….
Edwards came out the same day I called, even though it’s a busy season. The service tech was professional, competent and personable. He explained the problem in detail and fixed it right away. I’m very pleased. The only reason I give three stars in value is because there was a high markup on the part, but I think that’s typical for the industry. I will definitely use them next time.
Outstanding: Start to Finish
We recently had both of our air conditioning units and furnaces replaced by Edwards. Before selecting Edwards we solicited several bids from other HVAC companies. Beginning with Dustin’s original meeting with us and ending with the last unit install and clean up, Edwards exceeded every standard for service excellence that we had. From the outset, the other companies seemed in it only for the “sale”, while Dustin had a very professional approach and felt more like an advisor than a salesperson. Our install team was also terrific. They were professional, friendly, did a great job cleaning up, and worked extremely hard throughout the installation. We couldn’t be more pleased with how we’ve been treated by Edwards. We would highly recommend them as a trusted company for heating and air conditioning needs.
Our unit stopped working during the high heat of the summer. UGH! I called Edwards Heating and Air that day, hoping for same day service, and i got it! A very professional technician named Wesley came later that afternoon, and got to work. He was extremely knowledgeable, and able to find the problem quickly. He had our unit cooling in no time. I have recommended Edwards Heating and Air to my friends, and I’ll continue to use this company in the future. I give them “Two Thumbs Up”.
I placed a call early in the a.m. and within a very short time Nick called & was on his way. What a pleasure doing business with this company. Nick was knowledgeable in explaining the problem to me. The customer service was outstanding & it was such a pleasure dealing with Nick!
Chill Out in Style
Great timely service from a HVAC team that really care about the customer.
Great and Fast Service
I have had trouble with my air conditioner twice. Edwards Heating & Air came out the same day. The technician was very friendly and knowledgeable. I will be using them again and recommending them to my family and friends.
About a month ago when it was still ridiculously hot, our downstairs unit stopped cooling. I had heard good things about Edwards from a co-worker, so I called them. Even though they were really busy, it seems like they know how to prioritize service calls. A tech named Wesley got out to our house in a reasonable amount of time. He was very pleasant and straightforward, which I appreciated. He was able to fix the problem the next day (a part wasn’t in, but he was able to get us temporarily cooling in the meantime). I had a good experience with Edwards, and I would highly recommend them.
I called Edwards at 3:45 and even though they were booked for the day, I received a phone call that the tech would come by at the end of the day. Joe arrived and had my problem fixed within an hour. No un-necessary repairs were made and I was given recommendations on how the unit can function more effectively. I highly recommend Edwards Heating and Air!!