Privacy Policy

Effective Date: 10/1/2025

Edwards Heating & Air (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, interact with us online, or use our services. By using our site or services, you consent to the practices described in this policy.


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, home address, and service details when you request an appointment, schedule maintenance, or contact us.
  • Payment Information: If you make a payment, billing and credit card details are processed securely by trusted third-party payment processors.
  • Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.


2. How We Use Your Information

Your information is used to:

  • Provide HVAC services, including scheduling, installation, repair, and maintenance.
  • Respond to inquiries, service requests, and customer support needs.
  • Process payments securely.
  • Send service reminders, promotions, or updates (if you have opted in).
  • Improve our website performance, customer experience, and marketing efforts.


3. Sharing of Information

We do not sell your personal information. We may share your information only in the following cases:

  • Service Providers: With trusted third-party vendors who help us operate our business (e.g., payment processors, scheduling platforms, or marketing services).
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.


4. Cookies and Tracking

Our website may use cookies, pixels, or similar technologies to:

  • Track website traffic and user behavior (e.g., via Google Analytics).
  • Deliver relevant ads through third-party platforms (e.g., Google Ads, Facebook Ads).
    You may adjust your browser settings to block cookies, but some features of our website may not function properly without them.


5. Data Security

We implement industry-standard security measures to protect your personal information. While no system can guarantee absolute security, we take reasonable steps to safeguard your data against unauthorized access, disclosure, or misuse.


6. Your Choices

  • You may opt out of marketing emails or text messages at any time by following the unsubscribe instructions or contacting us directly.
  • You can request access, correction, or deletion of your personal information by reaching out to us.

7. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect information from children. If we learn that we have collected such information, we will delete it promptly.


8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a new “Effective Date.”


9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Edwards Heating & Air
4200 Industrial Center Lane NW, #105

 Acworth, GA 30101
Phone: (770) 685-7521